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Delivery Information

UK

Shipping costs are calculated at checkout based on the weight of your total order. Standard Royal Mail charges are applied for the service you select. Royal Mail First Class post for the UK starts at £2.95 for a standard DVD or CD.

Orders within the UK are sent via Royal Mail First Class post. We will make every effort to dispatch goods within two working days, usually this means you will receive your goods within five working days of making your order, provided the goods are in stock. If an item is out of stock we will notify you via email.

We now offer an Express service via DHL for delivery within the UK. Once your order has been processed, delivery will take 1 business day (orders are not sent out over the weekend) Please place UK Express orders before 3pm Monday - Friday for next business day delivery.

Europe (excluding Print on Demand Items)

You can now buy goods up 150 euros, duties and customs free with only your local Tax payable at checkout.

Orders will be sent via DHL Express (2-4 days) and DHL Packet Tracked (3-7 days)  Please contact us if you would like to place an order over 150 euros for options.

Overseas ROW (including Norway & Switzerland)

Shipping costs are calculated at checkout based on the weight of your total order. Overseas orders are sent via Royal Mail Internationally Signed For and DHL Express. Once your order has been dispatched you will receive a tracking reference via email.

We make every effort to dispatch goods within two working days, and usually this means you will receive your goods within 2-7 working days (DHL Express) / 6-12 working days (DHL Packet Tracked) and 7–14 working days (Royal Mail) of placing your order, provided the goods are in stock. If an item is out of stock we will notify you via email.

Please note there may be local duty and/or taxes payable on goods delivered outside the UK. Any such charges are your responsibility.

Order Tracking

Royal Mail Overseas orders usually arrive within 7-14 working days, they are sent via Internationally Signed / Tracked & Signed Mail, you will be emailed a tracking reference once your parcel has been despatched.

DHL Express Overseas orders usually arrive within 2-7 working days, you will be emailed a tracking refence once your parcel has been despatched.

Please Note there may be local duty and/or taxes payable on goods delivered outside the UK. Any such charges are your responsibility.

Part Deliveries

We endeavour to ship all items in an order together. If for any reason an item is not available we will process and dispatch the remainder of your order separately. Regardless of the number of deliveries you receive, you'll only be charged the shipping amount that was originally quoted to you at the time you placed your order. Items available for pre-order or which are temporarily out of stock will be dispatched separately with no additional postage charge.

If you have any queries or wish to discuss your order, please email us at shop@roh.org.uk  

Print On Demand

Lead times for made to order Art Print are:

Unframed prints  – five (5) working days
Framed prints – ten (10) working days from receipt of complete order instructions. 

UK delivery times are 1-3 working days for unframed prints sent via First Class Recorded Mail. You will receive an email once your print has been made.
Next working day for framed prints, once your print has been made and framed ( see above for times)

International delivery times vary by destination (Sent via UPS).

Shipping to Europe is currently on pause for all Print on Demand items.

If you have any queries about our Print on Demand service or wish to discuss your order, please contact us at shop@roh.org.uk